Refund policy

Axelcore™ Return & Refund Policy 

Welcome to Axelcore™. We want you to be completely satisfied with your purchase. This summary outlines your rights and our procedures regarding returns, exchanges, and refunds, aligned fully with South African consumer laws (including the CPA and ECT Act).

1. Online Purchases & The 7-Day Cooling-Off Period

If you buy products through our online store, you are protected by a 7-day statutory cooling-off period:

• Timeframe: You have the right to cancel your order within 7 days of receiving your items without needing to provide a reason.

• Condition: Returned products must be unused, in pristine condition, and kept in their original, undamaged packaging with all manuals and accessories.

• Return Shipping: In accordance with the ECT Act, the customer is responsible for the direct costs of shipping the item back to us.

• Refunds: Once we receive and inspect the returned product, we will process your refund within 30 days.

2. Defective Goods & The 6-Month Statutory Warranty

All products supplied by Axelcore™ are backed by a 6-month statutory warranty against manufacturing defects, poor quality, or failure:

• Your Remedies: If an item proves to be defective, unsafe, or fails to work properly within 6 months, you have the legal right to choose between a repair, a replacement, or a full refund.

• Shipping Costs: If the product is genuinely defective, Axelcore™ will cover all costs associated with collecting the item from you and delivering the repaired or replacement unit.

• Exclusions: The warranty does not cover normal wear and tear, accidental damage, misuse, negligence, unauthorized modifications, or failure to follow product instructions.

• Reoccurrence: If a repaired item suffers from the same defect (or a related failure) within 3 months of the repair, you are legally entitled to a replacement or a full refund.

3. Incorrect Deliveries & Order Discrepancies

If we deliver an item that differs from what you ordered, or if the product specifications do not match our online description:

• You must notify us within 10 business days of receiving the delivery.

• The product must be unused and in its original packaging.

• We will arrange and pay for the collection of the incorrect item and promptly ship the correct product or issue a full refund.

4. Non-Returnable Products

To maintain product integrity and safety standards, certain items cannot be returned or refunded once they have been opened, installed, or used (unless they are proven to be factory defective):

• Goods that have been permanently installed, custom-altered, or modified.

• Products manufactured or customized to your unique personal specifications.

• Items where hygiene or safety seals have been broken.

How to Log a Return

To initiate a return or speak with our support team, please reach out to Axelcore™:

• Phone: 081 238 8275

• Email: janco.bussines1@gmail.com

• Requirements: Please have your order number, proof of purchase (invoice or confirmation), and clear photos of the item ready to help us resolve your query as quickly as possible.