Shipping policy

Shipping Policy

Effective Date: July 22, 2026

Thank you for shopping with us! We are committed to getting your order to you as safely and efficiently as possible. Please review our shipping policy below for important details regarding timeframes, carriers, liability, and parcel incidents.

1. Shipping Provider

We exclusively utilize Aramex Store-to-Door for all our deliveries to ensure your items are handled securely and delivered directly to your designated address.

2. Processing and Delivery Times

  • Order Processing: Orders are typically processed and prepared for shipment within 1 to 3 business days (excluding weekends and public holidays).

  • Transit Time: Standard delivery via Aramex Store-to-Door takes approximately 10 to 14 business days from the date of dispatch.

3. Shipping Rates

Shipping fees are calculated and displayed at checkout based on your delivery destination and the weight/dimensions of your order.

4. Delays and Liability

We work closely with Aramex to ensure timely delivery; however, unforeseen circumstances can occasionally arise.

  • Third-Party Delays: In accordance with applicable consumer protection laws and standard e-commerce practices, we are not responsible or liable for delays caused by the courier (Aramex), customs processing, adverse weather conditions, strikes, or other events beyond our direct control.

  • Risk of Loss: Once an order has been handed over to Aramex, risk of loss or damage passes to the courier. However, we will gladly assist you in opening claims and communicating with Aramex to help resolve any transit issues.

5. Lost or Damaged Parcels

While we take every precaution to ensure your items are securely packed, incidents can occasionally occur while packages are in transit with Aramex.

  • Damaged Shipments: If your parcel arrives with visible external damage, please inspect the contents immediately. If the items inside are damaged, you must notify us within 48 hours of delivery and provide clear photographs of both the damaged items and the original packaging (including shipping labels) so we can lodge a formal inquiry or insurance claim with Aramex on your behalf.

  • Lost Parcels: If your tracking information shows no updates beyond the estimated delivery window or the package is officially declared lost by Aramex, please contact our support team. We will investigate the status with the courier and, depending on the outcome of the courier's investigation, work with you toward a resolution (such as a replacement or insurance payout where applicable).

  • Incorrect Addresses: We are not responsible for parcels that are lost, delayed, or misdelivered due to incorrect or incomplete shipping information provided by the customer at checkout. Please ensure your delivery address is accurate before placing your order.

6. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your Aramex tracking number so you can monitor your shipment’s progress in real-time.

If you have any questions or need to report a shipping issue, please reach out to our support team with your order number.